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Orders
Below are some related questions and answers
Sizing and Measurements
All products are listed in US sizing, unless noted otherwise in the product description.
Size charts will be under size chart tab on products.
What materials are your clothes made from?
Our garments are crafted from high-quality materials, including cotton, polyester blends, and sustainable fabrics, depending on the product.
How do I care for my clothing?
Washing
All jerseys should be washed on cold and hang dry to maintain quality over time.
Cotton products can be machine washed on cold and dry on low heat or hang dry.
Order Processing
Delivery times vary based on your location and shipping method. Estimated times are provided at checkout.
When will my order ship?
Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days. We always appreciate your patience.
Can I cancel my pre-order?
No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.
Do you ship internationally?
Yes we do and shipping prices at checkout reflect international shipping prices.
What is your return policy?
Kindly check our returns policy page.
Payments
What payment methods does KUA accept?
- VISA
- Mastercard
- AMEX
- Discover
- Apple Pay
- Shopify Pay
- PayPal
- Klarna
My account was charged, but I have not received an order confirmation email. Why is this happening?
If you attempt to submit an order with different shipping and billing addresses, our systems will revert you back to the checkout screen. At this time, you may receive a pre-authorization charge by your financial institution, that will later be rectified. Unless you receive an Order Confirmation screen after checkout or email, your order will not be accepted. The charge placed on your account may take 1-5 business days to be automatically refunded. Please contact your financial institution to learn more.